Shipping policy
("we" and "us") is the operator of www.corvidemporium.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time-to-time there may be a stock discrepancy, and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are organized into 3 options based on the speed of delivery offered by the courier. These options are shown at checkout. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping costs to the customer.
3. Returns
3.1 Return Due To Change Of Mind
We will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of the item and it is returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customer's expense, and you will be required to arrange your own shipping.We will refund the value of the original order, minus a 10% restocking fee. The return shipping paid by you will not be reimbursed or paid for by us.
3.2 Defective or Damaged Returns
We will happily accept returns for products that are damaged during fulfillment or that are defective, as long as a request to return is received by Us within 14 days of receipt of the item.
Depending on the item and its condition, we may choose to have you return it to us in its original packaging and unused, or we may choose to issue a refund without requiring the item to be returned.
Once returns are received and accepted, or accepted without the need to return the item, refunds will be processed to the original payment method. We will notify you once this has been completed through email.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
4.2 Transit Time Internationally
All international shipping is handled by a third party. We do not ship internationally from the Website.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order, but certain exceptions may apply.
Temperature-sensitive items are usually dispatched on Mondays or Tuesdays through courier services. Local delivery is dispatched within 2 business days.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service as soon as possible with next steps.
Claims of items damaged in transit must be received within 3 days of delivery.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
All international shipping is handled by a third party. We do not ship internationally from the Website.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value of the order.
9.1 Process for parcel damaged in transit
Claims for damages that occurred during transit must be received by customer support or third-party shipping insurer within 30 days of delivery. Proof of damage will be required.
We use third-party shipping insurance, and you will only be refunded the total order amount.9.2 Process for parcel lost in transit
If your order has not arrived within 7 days of the expected delivery date, or it has been 7 days since the last tracking update, notify customer service or third-party shipping insurer. Claims must be received within 7-30 days after the last tracking update or expected delivery date.
We use third-party shipping insurance, and you will only be refunded the total order amount.
Please note that we are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays or damages caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
10. Customer service
For all customer service inquiries and claims, please email us at support@corvidemporium.com